Gifts and Database Manager

The Gifts and Database Manager (GDM) is an integral member of the Development Department, with ownership of the core operations for gift processing and donor database management. The GDM is responsible for the full gift processing operation. S/he will ensure efficient handling of all transactions within the gift life cycle. The GDM will act as the institutional expert on the Raiser’s Edge donor database. S/he will process and acknowledge approximately 2,500 gifts and dues payments annually, create and process the corresponding acknowledgments, and maintain database records for a growing constituency. S/he will analyze and report on fundraising data and participate in regular audit reconciliation with the Finance Department. The GDM will also participate in staffing periodic Development-specific events.

Responsibilities:

• Conducts gift processing from via all methods such as stock transfers, donor advised funds, checks, credit cards, online transactions through Online Express, planned gifts, etc.
• Processes e-filing of gift documentation and specialty documentation of major gifts
• Provides the Finance department with batch reports and gift documentation
• Works with the Finance department to ensure that gifts are booked in accordance with donor intent and appropriate budget codes Reconciles gift records with finance on a monthly basis
• Produces Blackbaud Merchant Services reports for the Finance department Ensures that all donors are properly stewarded with timely acknowledgments and informative communications about their gifts
• Maintains donor database integrity by performing routine data checks, making recommendations for best practices, and updating constituent information and preferences
• Supports the upcoming database upgrade and wealth assessment screenings Participates in occasional evening or weekend attendance at events related to the position

Requirements:

• Bachelor’s Degree
• Minimum of 3 years of relevant Development experience
• Proficiency in Raiser’s Edge or comparable fundraising software
• Proficiency in Microsoft Office (especially Excel), Google Suite, Adobe Acrobat
• Experience processing contributions, maintaining donor records, and pulling reports
• Strong project management and organization skills
• Ability to prioritize competing tasks 
• Ability to be detail-oriented and accurate
• Ability to work collaboratively inside an organization and with external constituencies
• Excellent oral and written communication skills
• Ability to exercise good judgement, confidentiality, and discretion

Desirable Skills:

• Alignment with and respect for the Society’s mission
• A good sense of humor and collegial attitude

Application Procedure:
Please email a cover letter and resume under the subject line “Gifts and Database Manager” to mnguyen@masshist.org. No phone calls please. The MHS is committed to building a culturally diverse staff and is an Equal Opportunity Employer offering a competitive benefits package and salary commensurate with experience.

Visitor Services Coordinator

Come join our Visitor Services team! The Massachusetts Historical Society (MHS) seeks a full-time Visitor Services Coordinator (VSC) to greet visitors and provide a rich overview of multiple facets of the Society’s resources. Founded in 1791, the Massachusetts Historical Society is an invaluable resource for American history, life, and culture. Its extraordinary collections tell the story of America through millions of rare and unique documents, artifacts, and irreplaceable national treasures. Its collections are accessible to anyone with an interest in American history. Beyond research, the MHS offers many ways for the public to enjoy its collections including engaging programs, thought-provoking exhibitions, publications, seminars, and teacher workshops.

This position staffs the Visitor Services desk Mondays, Wednesday, and Thursdays from 8:00 AM to 6:00 PM; and Tuesdays from 8:00 AM to 5:00 PM. There will be opportunity to work additional hours during evening programs.

Duties:
The VSC leads the daily operations of the admissions desk, welcomes all guests to the MHS, and enriches the experience of our visitors by providing professional service in a friendly and welcoming manner. The position helps to maintain the security of the building by keeping accurate records through our visitor management software, controlling traffic in and out of the lobby, and enforcing security policies. This position generates monthly visitor reports including details such as total number of visitors, how they heard about the MHS, area of origin, etc. The VSC provides information regarding exhibitions, programs, membership, and other services provided by the Society, as well as assists in the promotion, registration, and implementation of programs and events. The position works closely with the executive team to enforce policies and ensure information regarding meetings, parking, and visitors is up-to-date and shared in a timely manner. The VSC also assists with maintaining the Society’s social media presence. Maintaining a well-stocked and tidy supply of MHS brochures, calendars, and other relevant collateral is an important part of this role. The VSC answers the telephone and directs calls to the appropriate staff members, monitors deliveries, provides assistance to visitors with specific needs, assists with administrative work, and handles visitor complaints, including receiving and recording visitor feedback. In the event of an emergency, the VSC will follow evacuation procedures and assist visitors. The VSC will assist with other projects as needed. This person plays an essential part in promoting the Society’s public image and in maintaining the security of the building and collections.

Requirements:
The successful candidate will be someone who enjoys working with the public, meeting new people, and partnering with volunteers as demonstrated by experience working with a diverse public in a customer service or similar position; possess good written and verbal communication skills, and strong planning and organization skills; have the ability to assess and anticipate needs and be a flexible problem solver; be able to consistently enforce policies and procedures; and be proficient with Microsoft Office applications. Broad general knowledge and interest in American history, the community, and visitor services is strongly preferred; familiarity with visitor management software and Square (or similar point of sale system) is preferred.

Application procedure:
To apply, please e-mail cover letter, brief resume, and names of three references to Carol Knauff at cknauff@masshist.org. No phone calls please. The MHS is committed to building a culturally diverse staff and is an Equal Opportunity Employer.

Visitor Services Associate

Come join our Visitor Services team! The Massachusetts Historical Society (MHS) seeks a part-time (18 to 22 hours per week) Visitor Services Associate (VSA) to greet visitors and provide a rich overview of multiple facets of the Society’s resources. Founded in 1791, the Massachusetts Historical Society is an invaluable resource for American history, life, and culture. Its extraordinary collections tell the story of America through millions of rare and unique documents, artifacts, and irreplaceable national treasures. Its collections are accessible to anyone with an interest in American history. Beyond research, the MHS offers many ways for the public to enjoy its collections including engaging programs, thought-provoking exhibitions, publications, seminars, and teacher workshops.

This position staffs the Visitor Services desk on Tuesday evenings (with the possibility to work additional hours during the day on Tuesday), Fridays, and Saturdays for a total of 18-22 hours/week. There may be opportunity to work additional hours during evening programs.

Duties:
The VSA staffs the admissions desk, welcomes all guests to the MHS, and enriches the experience of our visitors by providing professional service in a friendly and welcoming manner. The position helps to maintain the security of the building by keeping accurate records through our visitor management software, controlling traffic in and out of the lobby, and enforcing security policies. The position provides information regarding exhibitions, programs, membership, and other services provided by the Society, as well as assists in the promotion, registration, and implementation of programs and events. The VSA records details such as total number of visitors, how they heard about the MHS, area of origin, etc. The Visitor Services team works closely with the executive team to ensure information regarding meetings and parking is up-to-date and shared in a timely manner. The VSA answers the telephone and directs calls to the appropriate staff members, monitors deliveries, provides assistance to visitors with specific needs, and handles visitor complaints, including receiving and recording visitor feedback. In the event of an emergency, the VSA will follow evacuation procedures and assist visitors. The VSA will assist with other projects as needed. This person plays an essential part in promoting the Society’s public image and in maintaining the security of the building and collections.

Requirements:
The successful candidate will be someone who enjoys working with the public, meeting new people, and partnering with volunteers as demonstrated by experience working with a diverse public in a customer service or similar position; possess good written and verbal communication skills, and strong planning and organization skills; be able to consistently enforce policies and procedures; and be proficient with Microsoft Office applications. Broad general knowledge and interest in American history, the community, and visitor services is strongly preferred; familiarity with visitor management software and Square (or similar point of sale system) is preferred.

Application procedure:
To apply, please e-mail cover letter, brief resume, and names of three references to Carol Knauff at cknauff@masshist.org. No phone calls please. The MHS is committed to building a culturally diverse staff and is an Equal Opportunity Employee.